Thank you for shopping at Wddo. We strive to provide you with the highest quality bridal gowns, accessories, and décor. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
- You have 30 calendar days to return an item from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
2. Non-Returnable Items
- Several types of goods are exempt from being returned. These include:
- Custom-made or personalized items
- Items marked as final sale
- Perishable goods such as flowers
- Intimate apparel (e.g., lingerie)
3. Refunds
- Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to your original method of payment.
- You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
4. Exchanges
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [insert contact email] and send your item to [insert return address].
5. Shipping
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you may vary.
- If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
6. How to Return an Item
- Contact our customer service team at [insert contact email] to initiate the return process.
- Pack the item securely in its original packaging, if possible.
- Include the receipt or proof of purchase in the package.
- Ship the package to the following address: [insert return address].
7. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately at [insert contact email] with photos of the damage. We will work with you to resolve the issue, which may include a replacement or a full refund.
8. Contact Us
- If you have any questions on how to return your item to us, contact us at [insert contact information].
